This Privacy Policy explains how Design Lab SA ("we", "us", "our") collects, uses, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Overview

We respect your privacy. Information Officer: Design Lab SA (contact details below).

Personal information we collect

  • Contact details such as name, email address, phone number, and company name.
  • Website and project details you submit through forms or during engagements.
  • Usage data and technical information such as IP address, browser type, and pages visited.
  • Communications and messages you send to us.

Why we collect it

  • To respond to enquiries and provide requested services.
  • To prepare proposals, quotes, and project documentation.
  • To improve website performance and user experience.
  • To send service updates or marketing communication where permitted.

POPIA notice requirements

When we collect personal information, POPIA requires that we notify you of specific details such as what we collect, why we collect it, whether it is mandatory, and your rights.

Disclosure and operators

We may share personal information with trusted service providers who process data on our behalf (for example, hosting, analytics, email, and workflow tools). We require these operators to protect information and only use it for the agreed purpose.

Cross-border transfers

Where service providers are located outside South Africa, we take steps to ensure appropriate safeguards are in place before transferring information across borders.

Security safeguards

We implement reasonable technical and organisational measures to secure personal information against loss, misuse, and unauthorised access.

Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

Your rights under POPIA

  • Request access to your personal information.
  • Request correction or deletion of personal information.
  • Object to the processing of your personal information in certain cases.
  • Lodge a complaint with the Information Regulator.

Cookies and analytics

We use cookies and analytics tools to understand traffic and improve performance. You can manage cookies through your browser settings.

PAIA manual

South African law requires private bodies to maintain a PAIA manual. Our PAIA manual is available on request and may be published on our website.

Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.

Contact

Email: info@designlabsa.co.za

Phone: +27 77 299 9192

Location: Pretoria, Gauteng, South Africa